Windows 10: Windows Hello is blocking me from logging in

I try logging in to my laptop on Windows 10, as always I log in with my password. Now Windows Hello has prompted me to use facial recognition to log in. I complied, but now there is a prompt to put in my PIN. I haven't used my PIN in a year, because it stopped working for me for some reason, so I don't remember what it was. If I click "I forgot my PIN" I get the message "You can reset your PIN by going to Setting > Acounts> Sign In Options". If I try to Cancel, it wont let me because I need to set up my PIN to use the device. I am stuck at log in because Windows Hello demands a PIN, and

:)

 

blocking apps

Hi,

Thank you for posting your query on Microsoft Community.

I suggest you to follow the below steps and check if it helps:

• Log in to https://familysafety.microsoft.com/ using your Microsoft Email account.
• Find the user that is correspond to the computer account on the Windows that you are having issue with.
• Click on "App Restrictions".
• Under App Restrictions, click on "App list".
• Here, you can Allow or Block the Apps/Games that you want.

Please let us know if you need further assistance.

Thank you.

 

PIN Box Missing - After Update - Windows Hello

Thank you for all the information.

To assist you better with your concern, we suggest that you disable Windows Hello. This should prevent you from getting issues in logging-in to your computer.

To do it, kindly follow the steps below:

• On your Cortana, type "Settings", and then press Enter.
  
• Select Accounts.
• Choose Sign-in options.
• Disable Windows Hello.

Let us know how it goes.

 

Unable to log into Windows hello

Hi,

I suggest you to refer the suggestion which is marked as answer and check if that helps.

Redirecting

Thank you