Windows 10: External Hard Disk by the device manager but not anywhere else

I have an external hard disk that i usually use that works normally. but one day, during the process of updating a game installed there, it suddenly experiencing issues.first, the hard disk has the [I/O Device Error]. when i try to unplug and replug, it still didnt work. then, i tried to reinstall the driver, but that didn't fix it. instead, the hard disk is now not showing up in my file explorer. the same issue is there on other laptops.Next, i rechecked the Device Manager. it's still being read, but on occasions, it's set as hidden. After that, i try to fix it using cmd and Disk Management.

:)

 

external hard drive showing up in device management but not disk management

Hi,

I recently tried to use a brand new Seagate 2TB External HD, but it is not showing up. It initially showed up, but after I tried reformatting it to exFAT32, it disappeared from the disk management list.

I then tried:

• refreshing the disk management list,
• inserting into a different USB port,
• re-starting my computer, and
• uninstalling the device from device manager/letting it refresh,

I still can't see it. There is no yellow error in the USB controller list.

I'm on Windows 10.

Intel i5-3317U @ 1.7GHz

Any suggestions? Thanks!

 

external hard disk recognition

external hard disk is listed in device manager but I cannot access the disk etc

 

External Hard disk contents are not visible.

Hi Pranoti,

For us to narrow down your concern with your external hard disk, we would like to know the following:

• Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?
• Do you hear any clicking sound when connecting your hard disk?

In the meantime, we suggest that you update all your device driver.

We look forward to your response.