Windows 10: i purchased the microsoft premium but its showing nothing in my account

i purchased the laptop and they activated the Microsoft office its not showing in my email account kindly help

:)

 

Microsoft account purchase information.

Hi Robert,

A corrupted game file is one of the possible reasons why you don't see any information with all of your Microsoft games. To help you resolve this concern, we suggest that you follow the steps below:

Step 1: Sign out your account from the Windows Store. Here is how:

• Open the Store app.
• Click/tap on the user icon, and click/tap on Microsoft account that you are currently signed in to the Store with.
• Click/tap on the Microsoft account again.
• Click/tap on the Sign out link.

Step 2: Reset Store cache. Follow the steps below:

• Press the Win+R keys to open the Run dialog.
• Type WSReset.exe, and click/tap on OK.
  
  Note: The WS tool resets the Windows Store without changing account settings or deleting installed apps.
• The Store and a command prompt will now open without any message. The command prompt will automatically close when the Store cache has been reset.

Step 3: Sign in your account to the Windows Store.

• Open the Store app.
• Click/tap on the user icon, and click/tap on Sign in.

Should you need further assistance, feel free to post back anytime.

 

Unable to purchase on Microsoft Store with a Family account.

Thank you for your response. There are other games that allow you to purchase using the Microsoft funds that you transferred to a member of your Family.
If you don't have sufficient money in your Microsoft account to complete a transaction, you must use another form of payment registered with your Microsoft account to cover the remaining purchase amount, charge the entire purchase to the other payment
option in lieu of your account balance, or add additional value to your Microsoft account.

To ensure that the child account is allowed to purchase a content online, you have to check and change the restriction settings on the account by following the steps below:

1. Sign in to your account on the
   Microsoft Family page.
2. Find your child’s name and select More options > Spending >
   Change content restrictions.
3. Change the restrictions settings and allow the account to purchase.

If you are still unable to purchase the game, there is a possible issue with your profile or the billing information. We recommend that you contact Xbox Chat Support to securely check your account and the child account.

Keep us updated with the results after performing the suggested solutions above.

 

Battlefield 3 premium

Hi Felipede,

We need to gather the following information to properly isolate your concern:

• Are you trying to purchase Battlefield 3 Premium from the console or over the web?
• Are you experiencing issues with purchasing other games as well?

With your Microsoft account signed in, click this
link and check if you are able to purchase Battlefield 3 from the online Store.

If the issue persists, you may change your account's region online. Here are the steps:

• Click this
  link. Sign in with the Microsoft account associated with your gamertag.
• Under Xbox settings, click the Change 360 account region icon.
• Follow the steps provided and select your preferred region. Complete the process and save all the changes made.
• Purchase the game this time and check if it works.

For more information about updating the region of your Microsoft account, feel free to visit this

page.

To verify the current status of your account's region, you may get in touch with the support team from Xbox for further assistance. Click this

link to generate a chat session or request a call.

Let us know how it goes.