Windows 10: New Remote Desktop Connection update is causing issues viewing excel over the remote desktop

So due to having to run some legacy programs, we have remote users connect to a remote desktop via the Remote Desktop Connections. One department uses excel sheets that are exported from that program in order to view data. However, ever since an update not sure which one sometimes mid December 2024, the excel is just a glitch mess. If i can fullscreen I can somewhat interact with it, but it is still lines and gibberish on the side like it's not meeting with the resolution or something. I luckly can get them to save the file that way, and then open it on their local machine via the shared dri

:)

 

Remote Desktop

Okay guys need some help here before going crazy...
I am trying to setup a remote desktop connection and see exactly what the logged on user is looking at with out going through Windows Remote Desktop.

Since its local network I don't have any password or want to setup a password.

Any suggestions are appreciated

 

remote desktop

Hello,



Thank you for writing to Microsoft Community Forums.



Please help me with the below details to understand your issue in a better way:

1. Are you using the Microsoft remote desktop app?
   

If you are using the Microsoft remote desktop app downloaded from
Microsoft store then, I suggest you to follow the steps to
fix problems with apps from Microsoft Store.



If the issue still persists with the Microsoft remote desktop app, then you can contact the support team by going to the

link and scrolling down to the bottom and clicking on
Microsoft remote desktop support under the Publisher info.



However, if you are using the Remote desktop connection, which comes pre-installed with Windows 10, then I suggest you to please post your question in the
TechNet forum.



Hope it helps.



Prakhar Khare

Microsoft Community - Moderator

 

Windows 10 - Remote Desktop Connection

Hi Lorraine,

I will certainly help you with the issue you are experiencing in adjusting the resolution on the remote desktop.

This issue might occur due to, when you first connect, Remote Desktop attempts to size the screen according to its default setting. You can adjust this setting within the Remote Desktop client. Adjusting the screen size allows
you to sculpt the desktop display size to better fit your computer's viewing area.

Please follow below mentioned steps to fix the issue:

Step 1: To change the size of the Remote Desktop window:

• 
  Open Remote Desktop Connection (RDC).
  
• 
  Click on the Options button located in the lower left-hand corner of the RDC window.
  
• 
  This will expand the RDC window to display 7 different option tabs.
  
• 
  Click on the Display tab.
  
• 
  In the display configuration section, slide the bar to the left or right to decrease or increase the size of the remote desktop session window.
  
• 
  Click the Connect button.
  

Or

Step 2:

• 
  Open the "Start" menu and type
  "mstsc" (in the search bar) and then press “Enter."
  
• 
  Click "Options”.
  
• 
  Click the "Display" tab.
  
• 
  Drag the slider bar left or right to
  reduce or enlarge the display resolution. The
  left-most position is the minimum resolution, while the right-most is a full-screen resolution.
  

Please get back to us, if are still facing issue in adjusting the resolution on the remote desktop.

Thank you.