Windows 10: Advanced AI Paint Features unavailable

Hi, first off I am running a windows 11 64 bit machine. Now onto my problem. I have the most updated version of the MS Paint tool see the attached screenshot but the AI image creation/editing tools are not available to me and I don't know why. TIA.

:)

 

Can't log in to Remix 3d paint

Hi,

This can be due to a recent change in the configuration of your device. To assist you with your concern, we suggest that you reset the application from the apps and features in Windows 10. This option will reset the configuration
of the application to the default state. To do this, follow the steps below:

• In the Search box, type Apps & features and press
  Enter.
• From the list of applications search for Paint
  3D.
• Click Paint 3D and select
  Advanced options.
• Click Reset.
• Check if the issue persists.

Let us know if the solution above works for you.

 

Rotate a photo in Fresh Paint

Hi,

Rotating a photo within Fresh paint is currently unavailable. However, you may try these steps:

• Save the paint file.
  
• Open File Explorer.
• Open the location on where you saved the file.
• Right click on the paint file. Click on Rotate right or
  rotate left.

Let us know if you need further assistance.

 

MS Paint not working

Hi,



Thank you for writing to Microsoft Community Forums.



We understand the concern as you are unable to use Microsoft Paint on your PC. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Version and Build of Windows 10 installed on the PC? (Type
  winver in Windows search/Run command)
  
• Are you aware of any changes on the PC prior to this issue?

In this scenario, we would suggest you to check if you are able to launch Microsoft Paint from System32 folder.

1. Press Windows + E key to open
   File/Windows Explorer
   
2. Navigate to C:\Windows\System32
   
3. Double click on mspaint.exe
   
4. If you are able to launch then Pin to Taskbar and
   create a shortcut.

If the issue persists then try these steps.



Step 1: Run DISM & SFC scan

We would also suggest you to run the DISM & SFC Scan tool to check if you are able to launch MS Paint, refer this article:
System File Checker.



Step 2: Reinstall Microsoft Paint app.

1. Press Windows + I key to open
   Settings.
   
2. Click on Apps and select
   Apps & features from left pane.
   
3. Click on Optional features and select
   Microsoft Paint from the list.
   
4. Click on Uninstall. Close
   Settings and restart the PC.
   
5. Now perform step 1 and 2.
   
6. Click on Optional features and click
   Add a feature.
   
7. Check the box beside Microsoft Paint and click on
   Install.

Let us know the results. If the issue persists, we will certainly assist you further.



Aditya Roy

Microsoft Community – Moderator