Windows 10: I am locked out by bitlocker even though I have a recovery key associated with my device....

I have been locked out of my computer by bitlocker after an update. I found my 48 digit recovery key associated with the Microsoft account and when I input the number it says "unlocking" and then just loops me back to the original bitlocker page.

:)

 

How to define [Device] - [BitLocker recovery key] pair

I want to delete not-associated-with-any-pc BitLocker recovery key. Device name in 'About' and that shown on the listing page for BitLocker recovery key seems to be different. Windows installed date in 'About' and registered date for BitLocker seems to
be different, too. As my desktop devices experienced reinstall at problem before, it is uncertain which device listed are actually in use. If a bootable USB could be counted, I wish know how to identify them, too. Thank you very much.

 

BitLocker recovery key

My computer is locked by BitLocker and the recovery key is not showing in the Microsoft account (the device is listed). How can I generate/retrieve the key (I don't have it stored anywhere)?

 

BitLocker recovery key

Hi Dan,

We understand that you're experiencing an issue related to Bitlocker.

Just to confirm, are you being asked for a Bitlocker recovery key from the lock screen after booting PC? If not, where are you exactly being asked for a Bitlocker recovery key?

Also, are you the only person that has an account on your device? Have you already done any troubleshooting steps to try to resolve the issue? If yes, what are these troubleshooting steps?

We'll be waiting for your confirmation.

Regards.