Windows 10: Numeric Pad stopped working.

The Numeric Pad on my HP laptop Win11 has stopped working. I have switched Num Lock off and on several times but to no avail, normal number selection works. If I use Keyboard Tester the only keys on the numeric pad which show positive are Lock and Enter

:)

 

on-screen numeral pad


The Dell venue was supplied with Windows 7 which I updated to 10. For the first 3 months it did pop up the numeral pad. Then it suddenly stopped. I've just tried it without the keyboad and mouse and it did come up when touching the pin bar. I shut down and tried with only keyboard. Again it worked. But when the Logitech trackball mouse is used the numeral pad doesn't come up. Strange! Any ideas? Dick

 

numeric keypad stopped working with windows 10. how to fix?

Hi Feliciajefferson,

Welcome to Microsoft Community.



I appreciate your interest in windows 10. I understand the inconvenience you faced. I will certainly help you to resolve issue.

I need more information about this issue so that I can assist you better.

• 
  What is the make and model of Numeric Key Pad?
  
• 
  Do you get any error code or message while using Numeric Key Pad?
  
• 
  What happen when you try to use Numeric Key Pad?
  

I would suggest you to follow the below methods to fix issue.

Method 1. Try to run hardware and device troubleshooter.

Follow the below steps.



1. Press windows + X key then go to control panel.

2. Search for troubleshooting then click on hardware and device.

3. Under hardware and device click Configure a device.

4. Follow the on screen instructions.


Method 2.Try to Update the drivers for your Numeric key pad and check if the same issue occurs.

Follow the steps.



a. Click on Start and type ‘Device Manager’.

b. Click Device Manager.

c. Click + sign next to Mouse and other pointing devices.

d. Right-click on your numeric keypad and select “Update”.

e. Restart your computer.

Drivers should get installed automatically after restarting the computer.



Method 3. If drivers are not compatible then I would suggest you to visit the laptop manufacturer website download and install the available drivers for your device in compatibility mode and check.



Follow the steps.

a. Right click on the driver setup file and select “Properties”.

b. Select “Compatibility” Tab.

c. Make a check mark next to Run this program in “Compatibility mode” and select previous version of Windows supported by the software, from the drop down list.

d. Then click on “Apply” and “Ok” option.

e. Then install the driver.

f. Then restart your computer and check how it works.



Visit the laptop manufacturer website download and install the latest numeric keypad drivers.

Hope this helps. If the issue still persists, let us know and will be happy to help.



Thank You.

 

Numeric pad typing the wrong symbol

Thanks for the reply,

1. makes no difference

2. the numeric pad doesn't show on the on screen keyboard. it only happens on the numeric pad.

not the main keyboard

any other suggestions ?

Cheers,

J