Windows 10: printer works scanner offline

printer works scanner offline

:)

 

Windows 10 recognizes my printer+scanner only as a printer.

Hello,

Another method you may try is to uninstall and reinstall the printer. The following are the steps:



Remove your printer

• Select the Start button, then select Settings > Devices > Printers and Scanners.
• Under Printers & scanners, find the printer, select it, and then select Remove device.

Install or add a local printer

• Select the Start button, then select Settings > Devices > Printers and Scanners.
• Under Printers & Scanners, see if your printer is installed.
• If you don’t see your device, select Add a printer or scanner. Wait for it to find available printers, choose the one you want, and then select Add device.

On the other hand, we suggest also that you reach out the manufacturer of your printer/scanner for the driver availability or work around.



Regards.

 

Printer Offline

Hello BeverlyFine,

I'm John an Independent Advisor and a Microsoft user like you. I understand your trying to print using your printer but its offline. What is the make and model of your printer? Please try the methods below:

Step 1. Unplug and restart your printer

Sometimes power cycling your printer can resolve the issue. Turn off your printer and unplug it, wait 30 seconds, plug your printer back in, and then turn the printer back on.

Step 2. Check cables or wireless connection

Change a printer’s status from “offline” to “online”

Step 3. Check to make sure the printer is turned on and connected to the same Wi-Fi network as your PC. Your printer's built-in menu should show which network it's connected to, or check your printer's manual for more info.

Verify that your printer is not in Use Printer Offline mode. Select Start > Settings > Devices > Printers & scanners. Then select your printer > Open queue. Under Printer, make sure Use Printer Offline is not selected.

If these steps don't put your printer back online, then read Troubleshooting offline printer problems.

https://support.microsoft.com/en-us/help/449687...

Step 4. Install the latest driver for your printer

Most printers require the latest driver to work well.

How to download and install the latest printer drivers - Microsoft Support

Step 5. Run the printing troubleshooter

Press Windows+I Search Troubleshoot settings

Select Printer in the list then Run the Troubleshooter

Step 6. Uninstall your Printer driver via Device Manager

Start Control Panel, Search Device Manager.

Expand the node that represents the type of device that you want to uninstall, right-click your printer device entry, and click Uninstall

Restart your System

Fix printer connection and printing problems in Windows 10

https://support.microsoft.com/en-us/help/401540...

I hope this helps! Please let me know if you have any further concerns.

Sincerely



Independent Advisor

 

Epson XP-345 printer works but not scanner

Yeah, I see that's Epson-Ireland.

Got it - printer is Wi-Fi. With that... As Oscar pointed to your printer drivers you need to install the

• Driver
• Epson Scan software
• Epson Scan updater software

You might also need to install the "Other Software" in the "Event Manager" software.

Also, are you sure you're looking at the main PC (the PC where you installed the software for the printer)?

Have you checked you printer's network settings?

I'd also suggest you go over the owner's manual for said printer. It can be downloaded via Oscar's link under Manual & Documentation.

Anyway if things are right you should see both scanner and printer under Device Manager as shown for my Epson XP-960 Wi-Fi printer...




(There are not "hidden". And the printer is powered off)

Good luck.