Windows 10: Windows update 24H2 causing wifi issues

Hi, I installed the new windows 11 24H2 update about a week and for whatever reason my wifi drivers have stopped working specifically the Killer R Wi-Fi 6E AX1675i. The wifi option itself no longer appears. I have tried a number of the solutions listed on this forum involving troubleshooting, a network reset, entering the netsh/ipconfig commands on CMD for TCP/IP reset, uninstalling and reinstalling the drivers, restarted the router not the modem, but I don't think this should be an issue as other devices seem to connect just fine and nothing seems to be working. I didn't realize that I

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Factory reset Windows 11 24H2 (build 26100.863)

Hi, I am Dave, I will help you with this.

There are no currently listed problems resetting version 24H2 of Windows 11 and no specific steps you need to perform, are you experiencing any problems with that insider build that is causing you to perform a Windows reset?

 

Windows 10 update: start up and sleep issues caused

Dear Vijay,

Thank you for your response: apologies for slow feedback.

Regarding step 1 - doing a restore point : I tried this twice and twice it failed. Now, the date of the update that caused the issue (13/14 September 2019) has disappeared from the history list. Is there a way of finding it, still?

Regarding Step 2- the list of updates installed: the two suggestions above do not seem to appear in the list in the window "Installed Updates".

There are two updates listed for 13 September - Security Update for Adobe Flash Player and Security Update for Microsoft Windows.

Could you advise what I might try next?

Thank you so much.

 

WiFi issues in Windows 10

Hi Richard,



Thank you for posting in Microsoft Community.

I regret the inconvenience caused to you. Let me help you.



Please share the following details.

• 
  Since when did the issue started appearing?
  
• 
  Have you made any changes in settings prior to the issue?
  

I suggest you to follow the below methods and check if it helps.



Method 1:

Windows 10 has a built-in troubleshooter to check and fix issues with Internet connection. I would suggest you to run this troubleshooter to check if the issue is with your internet.

Refer these steps:

• 
  Press Windows key +X, select Control panel
  
• 
  Change the view by option on the top right to Large icons
  
• 
  Click on troubleshooting and click on the view all option on the left panel
  
• 
  Run the Internet Connection troubleshooter
  

Method 2:

Try updating the Network Adapter drivers from the manufacturer's website and check if the issue persists.

Follow the steps to update the Network Adapter drivers:

• 
  Press Windows key + X key and click Device Manager.
  
• 
  Expand Network Adapter.
  
• 
  Right-click on the Ethernet and click on Update driver software.
  
• 
  Restart the computer and check.
  

Check if it helps.

If the issue persists, I suggest you to download and install the latest Wi-Fi drivers in manufacturer website and check if it helps.



I hope the issue will be resolved. If you have any further queries, please feel free to contact us again. We will be happy to assist you.



Thank you.