Windows 10: Someone from what appears to be China has access to my account and has used up the gift...

Someone from what appears to be China has access to my account and has used up the gift card balance I had. What do I do to get it back and remove all unauthorized users.

:)

 

Using a Microsoft gift card for purchases

Thanks for your response.

I do get a method of payment option, but it does not list my Microsoft account. There is also a place for debit/credit/gift card payments, but my gift card number does not match the spaces needed.

Any other suggestions?

 

Settings can't be opened using the built-in administrator account


Hello,
Unfortunately I have the same issue as Dabz from upgrading win7 to win10.
I've tried opening settings using all the suggested methods and it will not load using my account with Administrator access nor the built-in Administrator profile. I also tried other methods not listed such as using Run. Control panel is just a stepping stone to add users in Settings.
I'm also having explorer.exe issues, which I believe is preventing Settings from loading.
Using cmd (Admin) I successfully created a new user profile [and granted admin access also using cmd (Admin)], however win10 will not allow this account to log on. win10 does not list this new user within control panel but it does in the start menu. win10 will not allow to log in or switch to the new account via the start menu either.
I can access settings in Safe Mode but this will not allow me to create a new account.
Any help/suggestions will be greatly appreciated.
Cheers

 

Can't Update Zune in China.

Thanks Marc,

I created a new WLID account and it works even though I changed the Region to China. I will figure out what is wrong with my old account.

Now, I can see the step 2 "Your Account Info" page. But China is not in the country list... Could you verify?

thanks,

andreas