Windows 10: Blue Screen 0x0000003b

Hello, I had my first blue screen today and after Googling I couldn't find any obvious solutions. bluescreen 1jan.evtx I keep getting these warnings about COM Services and it's telling me about "component services", but I am not familar with this. I have a lot of the this one so I assume this has something to do with the issue. I've also had a couple of instances where windows is warning me about an issue with"bonjour", a windows app maybe, but I don't have a printscreen of it right now. Appreciate any help. Matias

:)

 

Blue Screen

Hi,





Blue screens could be caused by problems with your computer’s hardware or with its driver. Still, we
would like to know more about the issue. Please clarify the following:

• Did you get a STOP code?
• Did you install any hardware or driver recently?

For basic troubleshooting steps to resolve blue screen errors, we suggest checking out this
article and simply follow the steps.



Feel free to contact us if you need further help.

 

Getting Blue screen of death error code 0x0000003b

Hi,

Sorry for the inconvenience.

0x0000003b is usually a graphic's driver (display adapter/video driver), other possibilities include

but are not limited to antivirus/antispyware/security programs and even memory (mapping).

A blue screen error (also called a stop error) can occur if a problem causes your PC to shut down or restart unexpectedly. When you experience this type of error, you won’t be able to see things like the Start menu or the taskbar on the screen when your
PC is turned on. Instead you might see a blue screen with a message that your PC ran into a problem and needs to restart.

I would request you to perform the steps from the link mentioned below and see if it helps.

Resolving Blue Screen errors in Windows - Microsoft Support

Do get back to us for any issues pertaining in the future. We will be happy to help.

 

Startup Blue Screen

Hi Jon,

Startup blue screen error(s) can occur if a problem causes your PC to shut down or restart unexpectedly. It could be due to the following:

• Outdated device software drivers
• Corrupted Windows update system files
• Software/Security conflicts

We would like to know some information:

• Did you get any blue screen stop error codes?
• Have you tried booting in Safe mode?

We suggest that you check this
article about troubleshooting blue screen errors and follow the troubleshooting steps provided there.

We will wait for your response