Windows 10: Can't log into child account

I can't log in to my child's new @outlook.com account. Whenever I try and log in, my log in is then requested as Parent / Guardian, but then when I log in I get the error message:'Something's not working. It's not you its us'.Because of this, I am unable to log in with my child's new credentials and apply parental content controls.

:)

 

Can’t log into child account

Hi Sheila,

It is possible that you're trying to login the child account using the parent device or computer. To properly isolate this issue, we'd like to ask some questions:

• Are you trying to log into the child account using the child's device or computer?
• Have you tried removing the child account from the family account and add it again?
• Have you tried logging in the child account to other computer to check if the credentials are correct?
  

We hope to hear from you soon.

 

Child account

I did set up a Child account, I did fallow all the steps window ask, the account say that the child is in the family, when I tried to log, give me the message "The Profile Service service Failed The Sign-in. User Profile cannot be loaded".

Answering your questions:

• Did you make any changes to the child account prior to the issue? No, I did not make any changes.
• Since when you are facing this issue? Right from the start. I never got to login.
• Are you able to login with other child accounts on the computer? No

I suggest you to restart the computer once and check if you are able to login to the computer. I did, the same problem, I do not have any problem with my account or my wife.

Thank you for your help.

David.

 

Child's account monitoring no logs

Hi Rona,



Thank you for updating us. Let me help you.



I suggest you to remove the PC associated to the child via the Family Safety website to re-establish the connection by following these steps:

1. Login to

Family Safety website.

2. Go to the child's
Edit settings.

3. Look for the computer associated to the child account at the lower portion, click
Remove at the right side of the computer.

4. Go to Windows 8 Family Safety control panel, turn on Family Safety for the child account.

5. Switch user and then log in using the child account at the PC.

6. Try to do some activities on the child account such as web browsing, etc. (at least 5 minutes).

7. Log out from the child account then log in using the parent account. Verify if the activities are reflected in the Activity reports of the Family Safety website.

Reference: Refer to the following Microsoft article on
Monitor your child's device use with activity reports.

View device and app use with Family Safety activity reporting - Microsoft Support

Check if it resolves the issue.



Keep us posted on the issue. We will be happy to assist you further.