Windows 10: Need help to 'Verify' my Microsoft account before I can set up my external hard drive for...

I am attempting to 'Add a Device', which is an attached hard drive, so that I can use the external hard drive for weekly backups. Before I can do this, the Microsoft page requires me to 'Verify' my Microsoft account because it currently doesn't display the 'Add a Device' link. When I attempt to do this, there is only 1 email address presented to me for verification. This email address is mine, but it's not the same email address that I use to login to my Microsoft account. When I try to verify using the email it wants me to use, I get a message stating 'Oops, something went wrong' and it

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External Hard Drive

To address your concern, here are the troubleshooting steps that you can try. Follow the steps below:

Uninstall and reinstall the external hard drive program.

• In the Settings app, go to System.
• Go to Apps & features and locate the external hard drive program.
• Uninstall the program and go to the manufacturer's website to reinstall the updated version.

Uninstall and reinstall the Paragon driver software.

• Following the same steps mentioned above, locate the software in Apps & features
  and uninstall it.
• After uninstalling the software, go to the manufacturer's website to reinstall it.
  

To further isolate your concern, we'd also like to verify if the OneDrive app is enabled on your PC.

You can hit us back for additional help.

Kind regards.

 

External Hard Drive

Hi John,

We suggest that you try the troubleshooting steps below:

• Open your External Hard Drive file in File Explorer.
• Type the name of the file you want to search on the search box and click Enter.

The file will show up in Search Results and you will be able to move it to the correct folder.

Let us know if you need further help.