Windows 10: my computer wont read files off disc

my computer wont read files off disc

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Windows 10 wont read discs

Hi,



To isolate the issue, we would like to know more details about your concern.

• Are there any error messages when you tried to read the disc?
• Have you tried updating the CD/DVD driver?
• Could you tell us what troubleshooting steps have you tried so far?

Thank you.

 

Disc for windows 7 to run on windows 10

Hi Jane,

Thank you for contacting Microsoft community.

I suggest you to follow the below steps to read the Windows 7 disc and check if it helps.

• Insert Windows 7 disc.
• Press “Windows+E” which will open file explorer.
• There you will find the Windows 7 disc.
• Open the disc and copy the files anywhere on your computer, so that you can access the information from the disc.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

 

Windows 10 wont read discs

Recently upgraded to windows 10 on a new machine. Although the dvd drive initially worked, all be it very slowly, it now refuses to read any software discs.

It will read and run audio CD's and movie DVD's, however that is still much slower than I would expect of a modern machine. But software discs can't be read at all. The drive spins up and eventually gives up.

I have replaced the dive with another with no effect. Both were known working in another PC.

Seems to be a common issue with disc drives and windows 10, however no suggested solutions I have seen so far have worked.