Windows 10: Pc black screening then disabling gpu

i recently built a pc using new parts. The pc runs games perfectly fine but out of nowhere it just black screens sometimes. it happens most on high demanding games but the games themselves run well and show no sign of issues until the black screen happens. when it black screens i can still hear my games in the background and i have to hold my power button to force my pc to shut off. after a black screen happens and i restart, my pc boots using my cpus integrated graphics and my gpu is disabled in device manager. ive made sure no plugs are loose, my bios is updated, did a clean install of my dr

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Issue with black screen, dual display, ATI Integrated GPU

Hi,

I suggest you to follow the below methods and check if it helps.

Method 1: I suggest you to go to device manager and disable the display drivers, check whether the issue persists or not.

• Press Windows + X keys and click
  Device manager.
• Click to expand Display adapters, right click the second adapter and click
  Disable.
• Restart the computer and check whether the issue persists or not.
• Repeat the same steps to disable the first display adapter and check if it helps.

If you find the issue is with anyone of the display adapters then, I suggest you to update the display drivers from the manufactures website for Windows 10 and check if it helps.

Method 2: I suggest you to follow the steps form the below article for
“Black Screen” issues and check if it helps.

Troubleshoot black screen problems

Troubleshooting black or blank screens in Windows - Microsoft Support

Please get back to us with an update on this issue, we will be happy to assist you further.

Thank you

 

New laptop hardlock with black screen

I have a new notebook, running Windows 10 Fall Creators Update, which is randomly freezing, showing a black screen. System specs:

• intel core i5
• HD is an SDD, 250GB
• GPU: Intel HD graphics 620

Symptoms:

• happens randomly, related to no particular reason, time of the day, and programs running
• when freezes, the notebook screen is "active" (back light is on) but completely black; external monitor, connected via HDMI, is black as well
• when freezes, no key input is responding. I tried to press "CAPS Lock", which has a led on it, and the led is not toggling
• I noticed I can keep the PC on for several days, without any problem. It always freezes whenever I'm actively using it

What I already tried:

• reinstall Windows from scratch (even starting from an external USB drive)
• run windows in "clean boot" mode (all non-MS services disabled, all startup programs disabled)
• update the BIOS, and all "relevant" drivers (GPU, System Firmware, network interface, bluetooth, ...) of the PC to the latest version
• testing the memory with MemTest86+: no issues, after several steps
• stressing the GPU with FurMark: reached quite an high temperature (70°), but no issues
• stressing the CPU with IntelBurnTest: reached quite an high temperature (70°), but no issues

Now, I would guess it's an hardware problem, but the strange thing is that we ordered 6 identical PCs, and this is happening on 4 of them. Therefore, for "statistical" reasons, we don't think it could be possible that all of them shows an HW issue... It only happens with a different rate from one PC to another (for instance, happens daily on my PC, and once a week on another)
Any idea on how to investigate this issue further?
Any test / improvement I can do?

 

Black screen error

Hello,

There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

• Can you confirm to us if you are using a laptop or a computer?
• Have you made any recent changes to your device prior to this happening?
• What exactly were you doing when the error occurred?
• Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

As an initial part of troubleshooting, we suggest following the steps given on this article:

Troubleshoot black screen or blank screen errors. This will help you diagnose and rectify most of the known black screen concerns.

We will wait for your response.