Windows 10: Can you advise me on how to get new CPU with WIN11 to recognize my external USB drive...

I had a critical and unexpected motherboard failure. The new Dell CPU Win 11 is not recognizing my USB Toshiba drive model DTB 410 that holds some of my backup files. I am not finding anywhere on Toshiba site to download a driver, if that is even the issue. Any suggestions?

:)

 

Toshiba external hard drive not recognized

Hi Philip,

Thank you for writing to Microsoft Community Forums.

I understand that the external hard drive is not recognized by the PC. I appreciate your efforts in trying to resolve the issue.
It would be great if you can answer these questions to assist you in a better way.

• Did you try connecting the Hardrive to different USB Port?
  
• Does the Hardrive get detected if you try connecting it to a different PC?
  
• Are you aware of any changes made to the computer recently?
  

I suggest you refer and follow the steps mentioned in the KB article and check if that resolves the issueError:
“USB Device not recognized” when you try to access a USB external hard drive

Note: Ignore method 2 & 5 from the above article.

Let us know how it goes.

Regards,

Zaki

 

usb drive not recognized

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you get an error, ‘USB device not recognized’ when connecting a USB drive. I’ll certainly assist you with the issue.



However, please let us know:

• May I know the update that was installed? To check go to
  Start >> Settings >> Update & Security >> Windows Update >> View update history.
  
• Does the issue occur with only one USB drive?
  
• Which build version of Windows 10 is installed on the computer? Refer
  Which version of Windows operating system am I running?
  

I would suggest you to try plugging the USB to a different USB port and check if that helps. You can also try connecting the USB to a different computer and check.



Meanwhile, I would suggest you to refer the troubleshooting steps mentioned in the article
Error: “USB Device not recognized" when you try to access
a USB external hard drive except Method 1 & 2 and see if that makes any difference.



Let us know the results, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

usb drive not recognized

Kirt Pierre

Sat 7/4/2020 4:59 AM

• Microsoft Community

Good Morning Nikhar,
Do please pardon my late response. You had requested the following information as it relates to

" An external usb 3.0 drive not being recognized" in Windows 10.

As follows:

Thanking you in advance Nikhar for your professional help and feedback.
Kind Regards,
Kirt