Windows 10: HELP! WHEA_UNCORRECTABLE_ERROR 124 Analysis Request

Hello,I’m experiencing recurring WHEA_UNCORRECTABLE_ERROR 124 crashes on my system. The system usually crashes within 10 minutes of being powered on. Here’s my system configuration:CPU: Ryzen 9 5900XGPU: NVIDIA GeForce RTX 4060 TiMotherboard: MSI MPG B550 Gaming PlusPSU: Riotoro Enigma 650WI’ve attached the latest minidump file for analysis:Minidump File LinkUpdated Chipset Driversownloaded and installed the latest drivers from MSI's official support page:MSI Support Page - DriversSystem Stability:No overclocking has been applied to the CPU or GPU.CPU and GPU temperatures remain within saf

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BSOD Help whea_uncorrectable_error (124)

Hi 김 종권,

Welcome to Microsoft Community.

I'm Hahn and I'm here to help you with your concern.

This is a crash dump analysis indicating a WHEA_UNCORRECTABLE_ERROR (Bugcheck 124) on a Windows 10 system. Here are some key points from the analysis: Bug Check 0x124 WHEA_UNCORRECTABLE_ERROR - Windows drivers | Microsoft Learn

1. Bugcheck Details:

- Bugcheck Code: 124

- Parameters:

- Arg1: 0000000000000000 (Machine Check Exception)

- Arg2: ffffa704f937e028 (Address of the nt!_WHEA_ERROR_RECORD structure)

- Arg3: 00000000fe000000 (High order 32-bits of the MCi_STATUS value)

- Arg4: 000000000080113a (Low order 32-bits of the MCi_STATUS value)

2. Debugging Details:

- The debugger mentions issues with symbol resolution and suggests enabling unqualified symbol resolution by typing ".symopt- 100."

- The analysis provides information about the memory dump file (012724-5750-01.dmp) and mentions that it's a Kernel Generated Triage Dump.

3. Stack Text and Process Information:

- The process involved in the crash is "sppsvc.exe."

4. Module Information:

- The crash is associated with the module "GenuineIntel.sys," which is likely related to Intel processor drivers.

Given the nature of the WHEA_UNCORRECTABLE_ERROR and the reference to GenuineIntel.sys, it's possible that the issue is related to the processor or associated hardware.

1. Check for Hardware Issues:

- Ensure that all hardware components (CPU, RAM, GPU, etc.) are properly seated.

- Run hardware diagnostics or stress tests to identify any faulty hardware.

2. Update Drivers:

- Update system drivers, especially those related to the processor (Intel drivers in this case).

3. Check for Windows Memory Issues:

- Run Windows Memory Diagnostic to check for memory-related issues.

- Press `Win + R`, type `mdsched.exe`, and press Enter.

- Choose to restart and check for problems.

4. Check for Disk Errors:

- Run CHKDSK to check for disk errors.

- Open a Command Prompt as Administrator and type: `chkdsk /f /r` (requires a restart).

Disclaimer: Running chkdsk can check the file system and file system metadata of a volume for logical and physical errors. To avoid any trouble for you, do not cancel or interrupt chkdsk, and back up important data.

5. Review System Logs:

- Check Windows Event Viewer and other system logs for additional error messages or warnings.

6. Safe mode starts Windows in a basic state, using a limited set of files and drivers. If a problem doesn't happen in safe mode, this means that default settings and basic device drivers aren't causing the issue. Observing Windows in safe mode enables you to narrow down the source of a problem, and can help you troubleshoot problems on your PC. Start your PC in safe mode in Windows - Microsoft Support

I hope this helps. If there is anything not clear, please do not hesitate to let me know.



Your Sincerely

| Microsoft Community Support Specialist

 

how to fix WHEA_UNCORRECTABLE_ERROR (124) ???

Hi,

Thank you for writing to Microsoft Community Forums.

I appreciate your effort on this. However, In order to help you with the appropriate troubleshooting steps, we will need the following details:

• When do you the error message?
  
• Which build version and edition of Windows are you using? To check type:
  winver in the search bar on the Taskbar and hit
  Enter.
  
• What is the make and model of the computer?
  

As per the dump file shared by you, the error seems to be with the Cache of the Intel processor. I suggest you to refer the troubleshooting steps mentioned in the article

How to fix WHEA_UNCORRECTABLE_ERROR and see if that helps.

You may also refer the troubleshooting steps in the article
Troubleshoot blue screen errors and see if that helps.

Please reply with the status of the issue, we will be glad to help you further.

Regards,

Nikhar Khare

Microsoft Community - Moderator

 

WHEA_UNCORRECTABLE_ERROR 124 but no bsod

Same like this:
WHEA_UNCORRECTABLE_ERROR 124 but no bsod - Windows 10 Forums

Code:

"BUS OBS Error": Observing error. Usually caused by hardware components, Mainboard or chipset drivers.