Windows 10: Net Users Not Listed

Locked out desktop computer and went into WinRE to reset the password. When searching net users, the list does not include the users available at the log in screen. When booted, the only users available are 'New User" & "Other User". New User just requires a password. Other User requires either; an email and password OR a username and pin.How do I get these passwords reset to access the computer?

:)

 

Account not listed by net user

Good day,

I am trying to login to a laptop using an account with administrator rights. Unfortunately, this account seems to be locked - when attempting to login I get a message stating 'The referenced account is currently locked out and may not be logged on to'.

Following advice found on forums, etc. I then access command prompt in recovery mode and use 'net user <myusergoeshere> /active:yes' to unlock the account. This fails with an error stating that the user name could not be found. I then list all users using 'net user' and lo and behold, the user is not listed.

My question is, how can I get a message saying an account is locked for a user that does not exist? Surely the user must exist and is just not being listed by net user?

I now find myself in a situation where I have no other accounts for which I can remember the passwords and the account I do remember the password for is locked (but seems to not exist??). Seems I now have no choice but to reset and lose data. Bummer.

Any insight would be greatly appreciated.

 

net user administrator /active:no keeps saying access denied.

Hi Rebekah,

It's possible that you're not using an elevated command prompt, causing the Access Denied error. We suggest following these steps to properly disable the built-in administrator account:

• Right-click the Start button.
• Choose Command Prompt (Admin).
• Copy and paste net user Administrator /active:no and press
  Enter. If the command isn't successful, please post a screenshot so that we can study it further.

Let us know if you're able to hide the administrator account after following these steps.

 

Removing a "hidden" user and user files

Thanks for your patience. I was able with "Net User" to remove the left over user. It no longer appears when I invoke Net User.

Now for the user's folder which remains behind. After performing the series of steps that you suggested, I attempted to delete this folder. The result again was an error message about permission


"Administrators" appears on the list in the list of advanced security.