Windows 10: Bluetooth disappeared from my computer

I was in the middle of streaming and playing a game when suddenly my Bluetooth keyboard stopped working. I managed to get over to settings to discover it wasn't connected and that Bluetooth had actually stopped working and disappeared from my computer altogether. No toggle, troubleshooting results in it questioning if I even have Bluetooth. I have been going though all the fixes on the internet for 2 days and still can't get it to work. From what I can gather, the Bluetooth adaptor driver seems to have gone missing. I've tried installing a few different drivers and restarting to no avail, so I

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Bluetooth disappeared from computer

Hi and thanks for reaching out. My name is Glen. I'm happy to assist you.

I understand how difficult it is, when the device or app won't work in the way it should. I would suggest to follow the steps below. Maybe it would help.

First troubleshoot your Bluetooth

- Type "Control Panel" on search from taskbar.

- Type Troubleshooting and click to open Troubleshooting.

- In the new window, click "View all" on the left pane.

- In the list of options, find "Hardware and devices", then click to open.

- Find "Bluetooth" then click to open.

- Click Next and follow the on-screen instructions.

Test if the Bluetooth toggle is back.

If the Bluetooth keep disappearing. Follow the next steps.

Next, Set the Bluetooth to "Automatic"

- Press Windows key + R.

- Input Services.msc and press Enter.

- Right-click Bluetooth support service and select Properties.

- Under the General tab, set the Startup type to Automatic, then click Start under Service status.

- Click OK.

After this, If Bluetooth still keep disappearing. Follow the next step below.

Next, Uninstall and Re-install the drivers.

- Open Device Manager simply right click the windows logo on your screen.

- Navigate to the Bluetooth driver. Right-click to select Uninstall.

- Restart the computer once. After the restart, the Bluetooth driver is uninstalled.

- Go to your manufacturer website, search for your product and filter out Bluetooth driver to download. Just search the official website of your laptop brand to any browser.

- Reinstall the Bluetooth driver manually.

Click on the link below on how to install driver manually

https://support.lenovo.com/ph/en/solutions/ht07...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Hope it will help.

Please let me know if you need any further assistance.

Thank you and Keep Safe.

 

Bluetooth disappeared

Hi Jenny,

We appreciate you for being a part of Windows 10.

Before proceeding, we need more information to help you better.

• 
  Did you checked whether the Bluetooth device is listed under hidden devices in Device manager?
  
• 
  Have you checked whether the Bluetooth driver is listed under installed programs under Programs and features? (As you have reinstalled the Bluetooth.)
  
• 
  Does the Bluetooth disappeared after you have started to use Wacom Bluetooth keyboard?
  

Note:

• 
  In device manager, click on "view" tab and select "show hidden devices" and check whether Bluetooth device/driver is listed.
  
• 
  To check the drivers installed in Programs and features, Press
  Windows + X keys on the keyboard and select Programs and features and check whether the Bluetooth driver is installed.
  

Until you get back to us with the required information, follow the below steps and check if it helps.

Step 1:

I would suggest you check if Bluetooth Support service is started.

• 
  Press Windows + R
  keys on the keyboard, type services.msc
  and press OK.
  
• 
  Now, find Bluetooth Support Service
  and start it
  
• 
  Double click on the Bluetooth Support Service
  set the startup type as Automatic.
  

Step 2:

Follow the steps to run the Hardware and devices troubleshooter and check if you are able to fix the issue.

• 
  Press Windows + X keys on the keyboard and select
  Control Panel
  
• 
  Type Troubleshooting in the search bar on the
  Control Panel.
  
• 
  Click on View all on the left navigation pane.
  
• 
  Click on Hardware and devices.
  
• 
  Click on Advanced on the Hardware and devices
  dialog box and click on Run as administrator (Enter the credentials if required).
  
• 
  Click on Next and follow onscreen instruction complete the
  Hardware and devices troubleshooter.
  

Reference: I would suggest you to check whether the drivers are up to date. Refer to the below link on how to download and install the drivers in Windows 10.

How to: Install and Update drivers in
Windows 10

Kindly let us know if you need any further assistance with the issue. We are glad to assist you.

Thank you.

 

Bluetooth Disappearance.

Hi Amaar,

Thank you for your response.

We would like to know the make and model of your computer and Bluetooth device?

I suggest you to install the Bluetooth drivers in compatibility mode and check. Follow the steps provided below:

• Download the drivers from the manufacturer’s website.
• Right-click on the installer and click on "Properties".
• Click on the ‘compatibility’ tab and check the box "Run this program in compatibility mode for” and select previous Operating System from the drop down.
• Click on ‘Apply’ and click ‘OK’ and run the file to install it.

Hope this information is helpful. Do let us know if your issue is resolved. For any further query, feel free to contact us.

Thank you.