Windows 10: System Service Exception

Hello, I am in need of some help. When I go to play Mass Effect Andromeda, I go to delete old files, but the game crashes and goes to blue screen with the System Service Exception at the bottom. I have tried every single method I can find online, from rebooting, clean G-Force install, Updating Drivers, Updating Windows, chkdsk, and scan now on command prompt, and Windows Memory Diagnostic, but nothing seems to be working. The computer runs just fine with all of the other games, but it is only when I try and run Mass Effect Andromeda that I get this problem.

:)

 

stopcode-system service exception

Hi,

Conflicts with the hardware driver is one of hte possible reasons why you are having a blue screen error with stop code, system service exception. For us to assist you better, kindly answer the following questions:

• Have you made any changes to your computer prior to this issue?
• What troubleshooting steps have you done so far?
• Which Version and OS Build number of Windows 10 is currently installed? To check, press the
  Windows key, type winver, and press the
  Enter key.

Meanwhile, you can try the troubleshooting steps on this
link to resolve blue screen issues.

We are looking forward to your response.

 

SYSTEM SERVICE EXCEPTION on Windows 10

i have done all the same steps which are given in the instruction just there is a difference of version.

Still it gives blue Screen "System Service Exception".

 

**** SYSTEM SERVICE EXCEPTION

Hello GiaccoGP,

Welcome to the Microsoft Community!

Thank you for providing the error log. I analyzed this as a Windows kernel error by looking at the log file you shared. We've tried to replicate the issue here, but it doesn't seem to work the same as I understood his explanation of the problem, so this is very unusual and interesting for us, and we're happy to provide additional support to properly isolate what's actually causing the problem. We would like to share this concern with our internal team, but you may need to request all dump files to help us better understand what's really going on and provide additional help. So, provide all dump files of the issue and upload it to OneDrive or your preferred online storage and share the link here.

At the same time, try the steps below to see if it solves the problem.

• Press the Windows and R keys on the keyboard at the same time and enter msconfig in the pop-up window.
  

• Open System Configuration and select the General TAB - Boot with selection.
  

• Deselect the boot option.
  

• Go to the Services TAB - click Hide All Microsoft Services in the bottom left corner, then click Disable All.
  

• Click OK and restart the computer. Be sure to select Hide all Microsoft services first and then disable all, otherwise unforeseen problems such as inability to access the system may occur.
  

• Check whether the problem reappears.
  

Disclaimer: A “clean boot” starts Windows with a minimal set of drivers and startup programs. It helps to determine whether a background service is interfering with your game or program and to isolate the cause of a problem. If you need further information on this feature, please refer to this link How to perform a clean boot in Windows.



Tell us the results and we will get back to you as soon as possible. Once the above questions are answered, we may recommend other troubleshooting steps.



We look forward to your response.



Sincerely,

| Microsoft Community Support Specialist