Windows 10: I have been trying to play audio through my bluetooth headphones but it doesnt work even...

I have connected my bluetooth headphones to my laptop however it doesnt play audio. Ive been on control panel and tried to enable it as my default output device but it doesnt let me because it says they are not plugged in but they are bluetooth so i cant. How can i play audio on on this device through my headphones?

:)

 

bluetooth headphones

setting up win10 Bluetooth and my Bluetooth headphones work fine ,but every time I reconnect the headphones I have to delete them from Bluetooth settings and let win10 pickup the headphones again ,before they will pair ,then win10 want to reboot to add the headphones ,I reboot and they work fine ,but next time I plug the headphone in again they will not pair ,don't even get an option to pair till I delete the head phones from the list ,, any suggestions ,, thank

 

Can't hear audio on bluetooth headphones even though they are connected and audio is playing

I am experiencing an issue with my Windows 11 laptop (ASUS TUF FX 505DT) when using JBL Bluetooth headphones and AirPods (I think the problem is definitely not with these headphones as they work on other laptop). Initially, both devices connect successfully and play audio without any problems. However, after a few minutes, the audio stops playing through the headphones/AirPods even though they remain connected, and the audio playback on the computer continues as if everything is normal.

The issue was present on Windows 10, but I clean installed Windows 11 and the issue is still present. Also when I turn off bluetooth on the laptop, the bluetooth button appears grey and I can't interact with it. Sometimes it returns to normal after some period or other times it completely disappears from quick settings. And in the device manager the bluetooth adapter icon has an exclamation mark and device status states the following: "Windows has stopped this device because it has reported problems. (Code 43)"

So usually I need to restart the laptop. But then again after initial work after the restart, the issue with audio repeats.

Here are the steps I've taken to try and resolve the issue:

1. Reconnected the headphones and AirPods multiple times.
   
2. Updated the Bluetooth drivers.
   
3. Reinstalled the Bluetooth drivers downloaded from OEM.
   
4. Restarted the laptop several times.
   
5. Plugged off the charger and shut down the laptop by holding the power button
   
6. Clean installed Windows 11 and installed all of the available updates
   

 

Bluetooth headphones only play audio when mic is active

Hi Cristiano - thanks for your response. Unfortunately still no success. To confirm, I tried:

• Disabling Handsfree Telephony (per this MS guide)
  
• Disabling the AVRCP driver in Device Manager (this disconnected the Bluetooth headphones entirely)
  
• Confirmed in Device Manager that the device is working properly
  
• Reviewed sound settings in the Control Panel (tried enabling Mono audio, tried disabling Audio Enhancements on both output and input, checked for driver updates, Reset sound devices and volumes for all apps to the recommended defaults)
  
• Ran both Windows 11 sound troubleshooter and Bluetooth troubleshooter
  
• Unpaired and re-paired headphones
  
• Confirmed that this is the issue with multiple pairs of the same model of headphones
  
• Confirmed that this is an issue with multiple laptops (Dell Latitude) using the same headphones
  

One observation is that when audio is playing, there is a faint clicking in the headphones. So there is some audio transmission when the mic is not enabled. As soon as the mic is enabled, the sound resolves and is crystal clear.

I reached out to Altec Lansing support and received a generic response.

Thanks again for any further suggestions!