Windows 10: Kernel-Power 70368744177664,2

Good day,my PC is will stuck at some point when using it and the screen will just turn off eventually.However the fans and other hardware will power is still there.I uploaded my system logs:Keywords: 70368744177664,2Log Name: System Source: Microsoft-Windows-Kernel-Power Date: 11/16/2024 9:53:20 PM Event ID: 41 Task Category: 63 Level: Critical Keywords: 70368744177664,2 User: SYSTEM Computer: DESKTOP-L9ICBMB Description: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped r

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Kernel-Power (70368744177664),(2)

Hello,

Thank you for writing to Microsoft Community Forums.

To isolate the cause of this issue, please provide some additional information.

1. Are you aware of any changes that happened on the computer?
   
2. What is the make and model number of your computer?
   
3. Is your computer is overheating frequently?
   

Computer Restarts randomly due to hardware devices that are not installed properly in the computer and it can also cause random reboots.

Follow the below mentioned methods and see if it helps.

Method 1: Disable the automatic restart option.

1. In the Search bar, type View advanced System Settings then press Enter.
   
2. Under Startup and Recovery section, click
   Settings.
   
3. Under System failure, uncheck the box beside
   automatically restart, then click OK.
   
4. Restart your computer.
   

Method 2: Reset and Restore default Power plan to default settings. Previously customized power plans would be removed.

1. Open Command Prompt as Administrator.
   
2. Copy and paste the following command line :
   powercfg –restoredefaultschemes
   
3. Restart your device to apply changes.
   

Note: Incase if you’re using HP computer, please refer the suggestions in the

article.

Hope it helps.

Let us know if you got the help you needed by clicking ‘Yes or No’.

Harish

Microsoft Community – Moderator

 

Critical Error Kernel-power 41 (70368744177664),(2)

Hello,

After I reset my PC i got this in my Event Viewer:

Critical Error Kernel-power

(70368744177664),(2)

task category: (63)

Event id: 41

and also my Device Security is turned off and my core isolation is missing

i use Win 11 22621.1265, Intel(R) Core(TM) i7-8565U

Here's my minidump file

Thank you! Any help is very much appreciated.

 

Kernel-Power (70368744177664),(2)

Thank you for the quick reply. I completed both of the above methods and neither of them worked. I also opened up the laptop case (Toshiba Satellite) and cleaned out the fans and verified they still worked. My computer has restarted several times since
my original post. I have also used the "Windows 10 Update Assistant" to ensure windows is running the latest version.

Please advise.