Windows 10: Windows hello not using external camera for sign in

Windows hello not using external camera for sign in

:)

 

Disable Spacebar to Sign In with Windows Hello

Hi Paulo

Thanks for helping out here with this issue.
I did try the steps listed on the site you suggested. No luck, unfortunately.

The Logitech Brio can log in w Windwos Hello. But, the spacebar is still an issue. The built-in camera has the below issue FYI

Note: UPDATE troubleshooting

I have tried to isolate the issue and just use the built-in HP camera. Now I get "Couldn't turn on camera. Please sign-in with your PIN"

I have also tried ALL of these steps as well. And Biometrics is enabled on the device and allows users to log-in using Biomtrics

Fix- Windows Hello couldn’t turn camera ON problem in Windows 10 / 11 (thegeekpage.com)

I'm wondering if we can fix the missing camera issue if that would fix the first issue with the spacebar. Just a thought

 

My hello sign in stopped working.

Hi,

This problem that started after installing the last Windows update might be caused by outdated or corrupted device drivers. For us to better assist you, we'll be needing additional information:

• Are you pertaining on Windows Hello sign-in? If yes, does it mean that the facial recognition is not working?
• Is there an error message displayed when using Windows Hello?

Meanwhile, it is better to check the status of Windows Hello sign-in option in your computer. To check the Windows Hello status, follow these steps:

• Click the Start button and select the Settings
  icon.
• Choose Accounts from the list.
• Select Sign-in options in the left pane of the window.
• Under Windows Hello, kindly check the status of it.

As an initial troubleshooting step, we suggest keeping the device drivers like camera driver up-to-date. For your reference, check this article on how to
update drivers in Windows 10.

We'll keep an eye out for your response.

 

How do I select the external camera for Windows Hello?

Hello

I am here to help you.

1. Open Settings:

• Click on the Start button, then click on the Settings (gear icon) to open the Settings app.

2. Go to Accounts:

• In the Settings app, click on “Accounts.”

3. Navigate to Sign-in Options:

• In the left sidebar, select “Sign-in options.”

4. Windows Hello Face:

• Scroll down until you find the “Windows Hello Face” section.

• Click on “Set up” or “Manage” under Windows Hello Face.

5. Choose Camera:

• You should see an option to choose which camera to use for Windows Hello.

• If your external monitor camera is detected, it should appear in the dropdown list.

• Select the monitor camera from the list.

6. Set Up Windows Hello:

• Follow the prompts to set up Windows Hello using the selected camera.

• This may involve scanning your face and setting up a PIN for backup authentication.

7. Test Windows Hello:

• Once set up, you can test Windows Hello by locking your computer and then unlocking it using facial recognition.