Windows 10: Help with unlocking my device with BitLocker or contacting Microsoft Support

Hello everyone!I’m facing an issue with accessing my laptop. BitLocker is enabled on the device, and it’s asking for the recovery key to log in. Unfortunately, I didn’t save the recovery key and I’m unsure how to find it.My question is: Are there any ways to unlock the device without the recovery key? Can anyone share information on how to contact Microsoft Support for assistance with this issue?Thank you in advance for any help or advice!

:)

 

Unlock Bitlocker

Hello Imam Subhi,

since you never set up a BitLocker password or recovery key, the only way to unlock the drive is to use the recovery key that was generated when BitLocker was first enabled on the drive. To find your lost recovery key, you'll need to follow the steps in Finding your BitLocker recovery key in Windows - Microsoft Support.

Important:

• If you are unable to locate the BitLocker recovery key and can't revert any configuration change that might have caused it to be required, you’ll need to reset your device using one of the Windows recovery options. Resetting your device will remove all of your files.
  
• Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.
  

Hope it helps.

Best regards,

Lei

 

HELP: Automatic BitLocker Unlock.

Thank you sir, ill try your solution.

Windows Auto unlock ONLY works in case you have Bitlocker on your system drive, because if your system drive is not encrypted auto unlocking other drives means loss of security.
But in my case my system drive is Encrypted with hardware encryption that i password unlock during boot. So auto unlocking Bitlocker drives will do fine for me.

 

BitLocker key cannot unlock the disk. Neither can i reinstall cause the drive is blocked

Hi Havard,

Thank you for posting your query in Microsoft Community.

I understand the inconvenience you are facing currently.

I would appreciate if you can provide us the following information to help us understand the issue better.

• Did you try to unlock the drive using the Bitlocker application in Windows 10?
  
• If yes, did you get any error message while trying that?

I suggest you to follow the methods below and check if that helps:

Method 1:

I would suggest you to try unlocking the drive using the Bitlocker facility available in Windows 10 and check if you are able to unlock it successfully. If you are getting any error message with says “Application not found”, then I would suggest you
to refer the article provided in the link below:

Windows help and learning

Method 2:

I would suggest that you try the steps mentioned in the link below and check if it helps resolve your issue.

Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For
added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following link to view the article “How to back up and restore
the registry in Windows” from the Microsoft Knowledge Base:

How to back up and restore the registry in Windows - Microsoft Support

(Applies to Windows 10)

For more information regarding BitLocker, you may refer the article "BitLocker Frequently Asked Questions (FAQ)" from this link:

http://technet.microsoft.com/en-us/library/hh831507.aspx

Hope the information helps. Please let us know if the issue persist and we will be happy to assist you further.