Windows 10: Computer has been frozen on windows update for 3 hours.

I shut my laptop off last night, started it up this morning to be greeted by a black screen saying it was applying a windows update. The machine has been completely frozen for 3 hours now. It is stuck at 5% and the loading circle is also frozen. I unplugged my external monitor and the screen didn’t even transfer over to the laptop monitor. Another odd thing is I have an external hard drive bank and I can hear them spinning. Normally they don’t spin unless I’m actively using them. Should I keep waiting? Should I just hit the power button? I haven’t backed up my computer in a while and have some

:)

 

Frozen Computer

Hi,

We would like to know the status of the concern you have posted here in the Community forum. Kindly answer the following questions for us to provide you with an accurate troubleshooting suggestions.

• When you turn your computer ON, on what screen does it freezes? If you can, kindly post here the screen shot of this frozen window.
• Have you made any recent changes on your computer prior to encountering this issue?
• What troubleshooting steps have you done so far?

We look forward to your post.

Regards.

 

Frozen Computer

Hi Cindy,

In order for us to help you with your frozen computer, kindly answer the following questions:

• When you turn your computer ON, on what screen does it freezes? If you can, kindly post here the screen shot of this frozen window.
  
• Have you made any recent changes on your computer prior to encountering this issue?
  
• What troubleshooting steps have you done so far?

We look forward to your post and we appreciate your response.

Regards.

 

Windows 10 Laptop stuck in update upto 3 hours then rollsback update

@zbook,

I am slightly confused by the results.
As suggested by you, I performed clean boot in Windows 10
In msconfig, chose Selective startup and unchecked "Load Startup items". Then under Services tab after hiding all Microsoft services, I disabled all services. Then in startup tab I disabled all startup tasks and restarted my Laptop. Once it booted I went to settings ->Windows update and clicked on "Check for updates" and then it gave a couple of updates like "2021-01 Windows update for Windows 10 v 1909" , "Update for removal of Adobe flash player.." and asked it to run the updates.
So it ran the updates and restarted again. And I see in the update history as shown in below screen shot that those 2 updates are applied with todays timestamp 5/22/21




However on the Windows update screen it still shows "You are NOT up to date. Your device is missing important security and quality fixes" as shown in below screenshot.
If I click on "Check for Updates" nothing comes up now and it keeps saying "You are NOT uptodate your device is missing important security and quality fixes" I tried restarting a few more times and it says the same thing.




Also if I click the Start->Power icon, there are only 2 Options as shown in below screenshot. "Update and shut down" and "Update and restart".




So can you please advise what this signifies and how do I proceed from here and what are the next steps because I am confused if it already applied all the updates or it is not able to apply the updates .
Appreciate your help.

Thanks

- - - Updated - - -

I am sorry, can you please clarify this which you have mentioned in your reply ?

(1) What do you want me to do with this link
setupdiag: https://docs.microsoft.com/en-us/win...rade/setupdiag

(2) And what is V2: BSOD for. Is it connected to above setupdiag step ?

(3) Is Upgrade_failure_info.bat the 3rd step you want me to run after above V2:BSOD step ?

(4) PS2 Logs: Is this the 4th step to perform after upgrade_failure_info.bat step ?

thanks

- - - Updated - - -

I am sorry, can you please clarify this which you have mentioned in your reply ?

(1) What do you want me to do with this link
setupdiag: https://docs.microsoft.com/en-us/win...rade/setupdiag

(2) And what is V2: BSOD for. Is it connected to above setupdiag step ?

(3) Is Upgrade_failure_info.bat the 3rd step you want me to run after above V2:BSOD step ?

(4) PS2 Logs: Is this the 4th step to perform after upgrade_failure_info.bat step ?

thanks