Windows 10: ntkrnlmp.exe is causing my pc to crash please help

Hello I was playing games suddenly my pc rebooted when i check the event viewer ntkrnlmp.exe this file was causing the issue in my systemhttps://drive.google.com/file/d/1sYXQI9V-A7-QK7-545neWkb0jJo2T7l4/view?usp=sharing

:)

 

I get crash dump file ,please help me find bule crash cause,

Hi, thank you for patiently waiting, upon analyzing and checking the DMP files, the error you have is ntkrnlmp.exe, this is usually caused by Damaged power cords and adapters, and drivers, to fix this issue kindly refer to the steps provided on this link:

https://www.lifewire.com/fix-the-ntkrnlmp-exe-e...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

In addition, if the issue persists, I suggest contacting a local technician to check the device for any hardware-related issues physically.

 

ntkrnlmp.exe keeps crashing the PC

Hi NY. I'm Greg, 10 years awarded Windows MVP, specializing in Installation, Performance, Troubleshooting and Activation, here to help you.

1) Try these fixes first for the crash error:

https://www.howtoedge.com/fix-ntkrnlmp-exe-bsod...

https://www.devicetricks.com/fix-ntkrnlmp-exe-b...

https://appuals.com/fix-blue-screen-error-ntkrn...

(Avoid ad links which intrude into editorial copy, especially avoid Restoro, PC Repair Tool and Reimage ads)

https://forums.tomshardware.com/threads/ntoskrn...

https://forums.tomshardware.com/threads/continu...

https://forums.tomshardware.com/threads/frequen...

Top 9 Ways To Fix Ntkrnlmp.exe BSOD Error on Windows 10 & 11

https://www.lifewire.com/fix-the-ntkrnlmp-exe-e...

2) Update your drivers and BIOS/UEFI firmware from the PC or motherboard maker's Support Downloads web page, using the full model number, Serial Number or Dell Service Tag on sticker. Compare the latest drivers available for download with the ones presently installed in Device Manager reached by right clicking the Start button. Make sure you have the latest BIOS or UEFI firmware, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.

Updating drivers from the Device Manager or Windows Update is rarely enough. The most basic thing we need to learn to maintain a PC is keep the latest manufacturer's drivers installed from their Support Downloads web page. Everything else depends on this.

3) Go over Windows using this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files, and also Step 16 to test a new Local Admin account. Then continue with the other steps to go over your install most thoroughly.

4) If nothing else works then do a Repair Install, by installing Media Creation Tool, open tool and choose to Upgrade Now. This reinstalls Windows while keeping files, programs and most settings in place, is the most stable method to advance to the latest version, and solves most problems. Tutorial here: https://www.tomshardware.com/how-to/fix-windows...

Feel free to ask back any questions. Based on the results you post back I may have other suggestions if necessary.

______________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

 

What is causing my PC to crash?

System information (dxdiag):

Windows 11 64-bit (10.0, Build 22631)

Motherboard: Gigabyte B550 Vision D (BIOS version F11p)

CPU: AMD Ryzen 5 5600X

GPU: AMD Radeon RX 6800 XT

RAM: 32 GB

DirectX Version: DX12

I am troubleshooting issues with Baldur's Gate 3 causing my PC to crash. It has been doing so through several patches of the game and frequently for the past 4 months. I have already reached out to the developers (Larian Studios) and have received little to no support. I'm trying to gather data myself but so far it seems my CPU is hanging so quickly that crash dumps fail to generate. The game is the only application I have that causes any noticeable instability of my PC. The crashes are sometimes slow (2-3 seconds) that propagate from strange graphical glitches (animations stop but characters keep moving across the screen) to audio hangs and then a full shutdown. Sometimes I get a BSOD saying "Unexpected Store Exception". And sometimes the screen just freezes until I press the reset button.

I have tried a long list of troubleshooting steps, in rough order:

• Maintaining Windows and all other software (including the game) are fully up-to-date
  
• Follow developer recommended steps:
  
  • Reinstalling the game
    
  • Check the Resource Monitor for stressed hardware
    
    • CPU, RAM, and GPU are not saturated at any point during gameplay or the crash.
      
    • SSD1 is not saturated, however, during some crashes that last 2-3 seconds, the SSD read output appears to saturate just before the system fully hangs.
      
  • Decreasing performance settings anyway (made no difference)
    
  • Disable save synchronization between the local and cloud copies
    
• Reinstalling CPU and GPU drivers with AMD installer
  
• Check Event Viewer for bsod logs
  
  • Errors from the game itself (bg3dx11.exe and bg3.exe) (no longer seeing these today)
    
  • Errors from the AMDRyzenMasterDriverV20 service failing to start.
    
  • Errors from the volmgr saying "Dump file creation failed due to error during dump creation."
    
  • Errors from the ntdll.dll (no longer seeing these today)
    
• Move the game from SSD1 to SSD2 (Both on M.2 PCI-e ports)
  
• Reinstall all AMD software with the AMD Clean Up Tool (in Safe Mode) followed by the AMD installation wizard.
  

I have not yet tried creating a new user profile (would be easy but I don't know what that would help) or reinstalling Windows (I would really like to avoid that since it would not be easy).

I'm running out of ideas for things to troubleshoot. If I'm using Event Viewer correctly, it doesn't show any crashes related to the game anymore. I tried Windows Performance Recorder but it doesn't actually save anything until the recording is stopped, which doesn't help me when my whole system is hanging. I don't have any idea why my SSD Read is saturating. The game's crash logs don't reveal anything, and apparently my Windows crash logs are also failing to populate. A redditor with similar crashes upgraded their GPU from an older model to one similar to mine and that solved their problem. Unfortunately I don't have much room to upgrade.

Could anyone suggest further data gathering steps so that I could find out what is causing this problem?