Windows 10: microsoft store installed an unwanted program on me

Discus and support microsoft store installed an unwanted program on me in Microsoft Windows 10 Store to solve the problem; I don't know if it's just me, but when I turned on my computer around 2-3pm, it started installing some office suite office pack from the windows store... Discussion in 'Microsoft Windows 10 Store' started by Luk5431, Oct 18, 2024 at 10:27 AM.

  1. Luk5431 Win User

    microsoft store installed an unwanted program on me


    I don't know if it's just me, but when I turned on my computer around 2-3pm, it started installing some office suite office pack from the windows store that I didn't want on my computer. It didn't even ask me to accept the installation or anything. Now I don't know if it's some kind of virus or if Windows decided to install something without my permission. I'd like to get a quick answer.

    :)
     

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  3. Minecraft installation in Microsoft store

    Hi,

    Thank you for writing to Microsoft Community Forums.

    We understand your concern as you are unable to install Minecraft in Microsoft Store. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

    • What is the Windows 10 version and Build installed? (Type
      winver in Windows search/Run command)
    • Do you have any non-Microsoft antivirus program installed?
    • Does this issue occur for all games & apps from the store?
    • What is the date and time on the PC and ensure it is correct?
    • Do you get any error message or code?

    Meanwhile, we would suggest you to perform these steps and after every step check if you are able to install the game.

    Step 1: Reset the Windows Store Cache: Press the Windows Logo Key + R to open the
    Run dialog box, type wsreset.exe, and then select OK.

    Note:
    A blank Command Prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.

    Step 2: Run the Windows Store Apps Troubleshooter: Select the
    Start button, and then select Settings>Update & Security
    > Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter.

    Step 3: If you have any non-Microsoft security/antivirus software installed, disable it temporarily and then try installing the game.

    Step 4: If the issue persists, then we would suggest you to create a new administrator user account and check, refer this article to

    create a local user or administrator account in Windows 10
    .

    Regards,

    Aditya Roy

    Microsoft Community – Moderator
     
  4. microsoft store installed an unwanted program on me

    Apps won't install in Microsoft Store

    Hi,



    Thank you for writing to Microsoft Community Forums.



    We understand your concern as you are unable to install apps in Microsoft Store. In order to get clarity and to assist you accordingly, please reply with the answers
    to the questions below:




    • Do you have any non-Microsoft antivirus program installed?

    • Does this issue occur for all apps from the store?
    • What is the date and time on the PC and ensure it is correct?



    Meanwhile,
    we would suggest you to perform these steps and after every step check if you are able to install the app.



    Step
    1:
    Reset the Windows Store Cache: Press the Windows
    Logo Key + R
    to open the Run
    dialog box, type wsreset.exe, and then select OK.



    Note:
    A blank Command Prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.



    Step 2: Run the Windows Store Apps Troubleshooter: Select the
    Start button, and then select Settings>Update & Security
    > Troubleshoot, and then from the list select Windows
    Store apps
    > Run the troubleshooter.



    Step 3:
    Refer the troubleshooting steps and mentioned
    in this article: Fix
    problems with apps from Microsoft Store




    Step 4: If you have any non-Microsoft security/antivirus software installed, disable it temporarily and
    then try installing the game.



    Step 5: If the issue persists, then we would suggest you to create a new administrator user account and
    check, refer this article to create
    a local user or administrator account in Windows 10
    .



    Regards,

    Aditya Roy

    Microsoft Community – Moderator
     
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microsoft store installed an unwanted program on me

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