Windows 10: Audio enhancement bugged and now audio is non existent

I was having an issue with audio being too quiet in games at certain distances so I went to my Enhancement settings for my headphones in the sound settings to change the Loudness Equalization but ever since I did audio is now extremely loud when things in games are close and audio doesn't exist around 15m away in games. I went back and reset it and even disabled the enhancement settings to try and fix it but it only fixes it for 5 seconds then changes back to the issue. I've tried to look up this issue but i couldn't find anyone else who has this problem or if I'm even describing it right. I'm

:)

 

Audio Enhancements

Hi Charlotte,

One step that we could try is to manually re-install the Audio Enhancement, and see if it helps. First, go to HP's website and download the latest Audio Enhancement installer (IDT) and save it to your Downloads folder. Once done, follow the remaining steps
below:

• Search for Control Panel via Cortana search and hit the
  Enter key.
• Open the Device Manager and click Sound, Video and Game controllers.
• Right click the IDT device and select Uninstall.
• Restart your PC.
• Once your PC restarts, it should automatically load all audio driver. Let it complete the process.
• Go to the Downloads folder, right click on the IDT installer and select
  Run as administrator.

Once complete, check if you have the enhancements back and let us know the outcome.

 

Audio Enhancement Disabed but wont play audio or video

All the steps have been tried. I have been dealing with this issue since last week so many of the steps you suggested or sent had been tried already and a few more than once. The PC has been through a soft reset, a factory reset, and I also did your suggestion of the repair reset.

I am still getting the same issue. When the audio enhancement is not on the audio does not play, the test tone audio fails, no local video files can play either. No YouTube videos or any online video plays. Youtube screen will say an audio rendering issue. Local audio files will give error and say it is unsupported coding...0X8000FFFF, when the enhancement is on there is no issue at all

Drivers, Bios, chips etc are up to date. I have had this laptop for less than 2 months, so I did not really have any 3rd party software installed.

Troubleshooter even suggest disabling the enhancement but again...this is the problem.

 

Audio stuttering after wake

Hi, ShimmyW

Welcome to the Microsoft Community.



Knowing that you have problems with your audio after waking up from sleep, you can try the following suggestions:



1. Check for Hardware Conflicts:

• Open Device Manager.
  
• Expand the “System devices” category.
  
• Look for any devices with yellow exclamation marks or error messages.
  
• If you find any conflicts, try disabling or uninstalling the conflicting devices.
  

2. Test with External Audio Device:

• Connect an external audio device, such as headphones or speakers, to the computer.
  
• If the audio stuttering persists, it suggests a problem with the Realtek audio device or its drivers.
  

3. Disable Audio Enhancements:

• Go to Control Panel > Sound.
  
• Select the Realtek audio device as the playback device.
  
• Click on the “Properties” button.
  
• Go to the “Enhancements” tab.
  
• Uncheck all the enhancement options.
  

If the above steps do not resolve the issue, contact Gigabyte support for further assistance. They may be able to provide additional troubleshooting steps or replace the audio device if necessary.

Best Regards

Martin | Microsoft Community Support Specialist