Windows 10: How can I reset my locked authenticator app so I can log into Microsoft, as I need to get...

I am trying to retrieve my recovery key because I am having a replacement part installed this morning, however when signing into Microsoft account, my authenticator keeps showing as locked and that I need a password to open it. I don't know this password. I have uninstalled the authenticator app, and reinstalled but still have the same problem. I have tried removing the auto lock but it hasn't worked. In need of urgent assistance as the Dell tech is arriving at 11.30, and it's now 10am- can anyone help?

:)

 

New Microsoft Authenticator version for Android and iOS - Oct. 12

Two factor authentication (TFA) is easy, convenient, and secure when you use Microsoft Authenticator. Use your phone, not your password, to log into your Microsoft account. Just enter your username, then approve the notification sent to your phone. Your fingerprint, face ID, or PIN will provide a second layer of security in this two step verification process. After youve signed in with two factor authentication (TFA), youll have access to all your Microsoft products and services, such as Outlook, OneDrive, Office, and more.

Microsoft Authenticator version 6.2010.6717 for Android

Source: Microsoft Authenticator - Apps on Google Play




Microsoft Authenticator version 6.4.39 for iOS

Download: Microsoft Authenticator | App Store

 

New Microsoft Authenticator app version for Android and iOS - Nov. 12

Two factor authentication (TFA) is easy, convenient, and secure when you use Microsoft Authenticator. Use your phone, not your password, to log into your Microsoft account. Just enter your username, then approve the notification sent to your phone. Your fingerprint, face ID, or PIN will provide a second layer of security in this two step verification process. After youve signed in with two factor authentication (TFA), youll have access to all your Microsoft products and services, such as Outlook, OneDrive, Office, and more.

Microsoft Authenticator version 6.2010.7266 for Android

Source: Microsoft Authenticator - Apps on Google Play




Microsoft Authenticator version 6.5.4 for iOS

Download: Microsoft Authenticator | App Store

 

New Microsoft Authenticator app version for Android and iOS - Dec. 18

Two factor authentication (TFA) is easy, convenient, and secure when you use Microsoft Authenticator. Use your phone, not your password, to log into your Microsoft account. Just enter your username, then approve the notification sent to your phone. Your fingerprint, face ID, or PIN will provide a second layer of security in this two step verification process. After youve signed in with two factor authentication (TFA), youll have access to all your Microsoft products and services, such as Outlook, OneDrive, Office, and more.

Microsoft Authenticator version 6.2012.8446 for Android

WHAT'S NEW

• We're always working on new features, bug fixes, and performance improvements. Make sure you stay updated with the latest version for the best authentication experience.

Source: Microsoft Authenticator - Apps on Google Play





Microsoft Authenticator version 6.5.14 for iOS

What's New:

• We're always working on new features, bug fixes, and performance improvements. Make sure you stay updated with the latest version for the best authentication experience.

Download: Microsoft Authenticator | App Store