Windows 10: I need to reset my password to unlock my email but the phone number to send a verification...

Help please

:)

 

Hacker Keeps resetting my Live email password.

I think he is trying hard to get to my Steam account again. Like I added in my first post I had a password reset for steam email.

And last time he did it I had several password reset emails in my live before (I suppose) he got it to work.

Now I don't even feel like my gmail is safe. I have it set up for Phone SMS and 2 step verification. Although I think he is having a hard time with my gmail.

HOW IS HE DOING IT!

 

Microsoft account and phone number linked

Microsoft account password recovery requires two verification codes being sent using two different verification methods. Each Microsoft account has at least two verification methods, the phone number and additional email address which are asked and required when you set up a new Microsoft account with a new hotmail.com or outlook.com email or using a third party email.

When the thief who got your phone tries to recover your password, all your verification methods / security info phone numbers and email addresses will be listed for him to select one. OK, the thief naturally selects your phone number, gets the code sent as a text message, and enters it.

But, clicking Next after entering the code he needs to select another security info contact (phone / email) from the list to receive second verification code.

Password recovery is not possible with just your phone, the system is clever enough to make it impossible by requiring two codes being sent to two different phones and / or emails.

You can add as many phone numbers and email address as you wish as security info contacts at https://account.live.com/proofs/mana...&refp=security. I wholeheartedly recommend that you add at least another security email address; if you only have one phone number and one email added, those which were required when you set up the Microsoft account, and that thief got your phone, the recovery would be as impossible to you as it is to him, you both having access to just one of required two verification methods.

 

I reset my windows 10 laptop password. I forgot the new password and now I am locked out of my computer.

Kindly consider the following steps:

1. Go to the Microsoft account password reset page (https://account.live.com/password/reset) and sign in with the email address associated with your Microsoft account that the laptop is linked to.
   
2. Microsoft will ask to verify your identity. Choose to receive the verification code via email or phone number associated with the account.
   
3. Once you receive the verification code, enter it on the website to prove it's you.
   
4. You'll then be prompted to create a new password for your Microsoft account.
   
5. After resetting your Microsoft account password, restart your laptop and try signing in with the new password you just created
   

Please do let me know if the method I suggested works for you or if you need further assistance.