Windows 10: Constant crashes on startup at the presence of the laptop's iGPU's drivers.

This has been going on for the past two months.Here is what I have already tried:1 Using DDU on the dedicated GPU 2 Using DDU on the iGPU 3 Using DDU on both 4 Performing a clean Windows install, the issue happened a bit after it started installing updates before even finishing the installation process 5 SFC /scannow at least 5 consecutive times, along with all the DISM scans 6 Replacing the new RAM stick7 Using Driver Verifier8 Performing a CMOS Reset9 Performing a full memtest86 scan with both RAM sticks inside, no errors at all.Here are the latest six minidumps along with the expor

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Constant Crashing & Sleep Wake Issues

OS Name Microsoft Windows 10 Pro
Version 10.0.18363
Build 18363
System Manufacturer ASUSTeK COMPUTER INC.
System Model UX490UAR
System Type x64-based PC
SMBIOS Version 3.0


First Problem: about 80% of the time, my laptop won't wake up from sleep mode via keyboard press or mouse move/click. I seem to be missing many common features in power plan too, even after fresh Windows 10 install.
Troubleshooting Steps:

1. Reinstalled Windows 10 (clean)
2. Updated all drivers
3. Replicated on multiple Windows 10 versions, updates
4. BIOS latest version
5. No USB devices attached, ever. Only USB-C power and bluetooth mouse
6. Disabled "fast startup" in control panel

Second Problem:constantly crashing, blue screen of death.

Last info from Diagnostic Data Viewer:

Antimalware Service Executable

Description
Faulting Application Path: C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.2001.10-0\MsMpEng.exe
Creation Time: 3/14/2020 1:39:54 PM
Problem: MpTelemetry
Status: Report sent

Problem signature
Problem Event Name: MpTelemetry
Problem Signature 01: unspecified
Problem Signature 02: HardeningTelemetry
Problem Signature 03: HardeningTelemetryDisableAS
Problem Signature 04: 4.18.2001.10
Problem Signature 05: unspecified
Problem Signature 06: unspecified
Problem Signature 07: unspecified

Extra information about the problem
Bucket ID: fdb8de8b2cbae82736f81cfce42d2152 (1655104735544156498)

 

Cannot force game to use iGPU even after changing setting

Thank you very much for reaching out! As an Independent Advisor and fellow Microsoft user, I'm more than happy to assist you.



Here are a few troubleshooting steps you can try:

1. Restart your computer after changing the graphics settings for the application. Sometimes the new settings don't take effect until after a restart
   
2. Ensure that both your graphics drivers and Windows are fully updated. Sometimes, driver updates can resolve issues with GPU selection
   
3. Check BIOS/UEFI Settings:
   
   • Restart your laptop and enter the BIOS/UEFI settings (usually by pressing F2 or Delete during boot).
     
   • Look for settings related to graphics or GPU. Ensure that the iGPU is enabled and set as the primary GPU if possible.
     
4. Check if there is a setting in the Intel Graphics Command Center or Dell Power Manager software to force the use of the iGPU. Some laptop manufacturers provide utilities to override Windows' GPU selection.
   
5. As a last resort, you can temporarily disable the dGPU (Intel Iris Xe MAX Graphics) from Device Manager. This will force Windows to use the iGPU, but may impact performance for GPU-accelerated applications.
   

If none of these steps work, there may be an issue with the GPU drivers or Windows is not properly detecting/handling the dual GPU configuration on your laptop. In that case, you may need to contact Dell support for further assistance.

Please feel free to reach out if you require any additional assistance. I'm here to help!

 

Can't get GPU-Z to start with Windows 8.1 startup

I'm not sure how to do that. Could you list the steps for a noob?