Windows 10: Why does my bluetooth ARC mouse stop working or freezes until I turn the mouse off and back on?

HP Envy x360 Convertible 13 with 16GB RAM and a huge HDDMicrosoft ARC mouseThis is what I'm currently running:Edition Windows 11 Pro Version 23H2 Installed on ‎8/‎3/‎2024 OS build 22631.4169 Experience Windows Feature Experience Pack 1000.22700.1034.0 I had to upgrade to Windows 11 on HP Envy - I had no mouse issues using WIN10Please don't ask me to "re-do" the basics, as I've tried EVERYTHING that I was able to find online, and I still have the issue.Is this the Microsoft environment I can expect?

:)

 

Arc Bluetooth mouse not working properly with Surface 3

Experienced same issue, disconnecting Arc Mouse then reconnect worked fine, but not mouse interaction.

Below steps worked for me:

• Remove all Bluetooth connected devices, including Surface Type Cover and Surface Pen.
• Disconnected the Surface Type Cover then reconnect. It will reinstall tand connect the device.
• Then Add Bluetooth devices including Surface Pen and last but not least Arc Bluetooth Mouse.

Everything works fine again.

 

Surface Arc Mouse (2017) Stopped Working

Hello Melchizedek,

My current build is Windows 10 Version 1703 (OS Build 15063.483).
I tried all the troubleshooting you suggested below and although it indicates that my Surface Arc Mouse is “Connected” it still does not work.

Thanks,

Iver

 

Arc Mouse not working after last system update

Hi DanPetcoff.

Thank you for your question.

If Microsoft Arc Mouse isn’t working, stops responding when you’re mousing, doesn’t appear in the list of available Bluetooth devices when you pair it, or if you see an error message during pairing, try these things.

• Remove Microsoft Arc Mouse from your device and pair it again.
  
  To remove Microsoft Arc Mouse:
  
  Step 1: Select the Start button, then go to Settings > Devices > Bluetooth.
  
  Step 2: Select Microsoft Arc Mouse
  
  Step 3: Select Remove device.
  
  To Pair Microsoft Arc Mouse, go here for detailed steps.
  

Still doesn’t work? Here’s what to do

• Make sure your PC is compatible with Bluetooth 4.0 (LE). Microsoft Arc Mouse requires a Windows 10 PC or Host with Bluetooth 4.0 or newer. If you are unsure if your Host PC has Bluetooth 4.0 capabilities, you may need to contact your Original
  Equipment Manufacturer (OEM) for information.
• Make sure Microsoft Arc Mouse has Power and can Turn On. Replace the batteries in Microsoft Arc Mouse, and attempt to re-pair or turn on the mouse. If Microsoft Arc Mouse can Turn On, and enter Pairing Mode, then we know the mouse has power
  and is broadcasting.
  
  Work with your Original Equipment Manufacturer to troubleshoot your Host PC’s Bluetooth Connection.
• Turn airplane mode on and off. On the taskbar, select action center > Airplane modeand leave it on for 10-15 seconds, then turn it off again and pair Microsoft Arc Mouse. If you don’t see Airplane mode when you open action center,
  select Expand for more options.
• Turn off other Bluetooth devices connected to your PC. Having too many Bluetooth devices connected at one time can interfere with your PC’s connection to the keyboard.
• Restart your PC. This will refresh the drivers.
• See if Microsoft Arc Mouse works with another PC. If it does, then there might be a problem with the PC you were using.
• Check for updates. Go here to learn how.
  
  *NOTE* To make sure your Microsoft keyboards, mice, and other accessories receive updates, select the Start button, then go to Settings > Update and Security > Advanced Options. Then select Give me updates for other Microsoft
  products when I update Windows.

For more things to try, check out Troubleshooting PC Accessories.

If none of these options work, get in touch with us.

I hope this helps. Let us know, if the issue persists, thank you.

Have a great day.

- Mikael