Windows 10: Account purchased linked to wrong account that I can't access

I ordered Microsoft 365 Business Standard on 6 June 2024. It automatically linked to an old work account instead of my personal one.Now I can't access the product, and I can't access the account to change it in any way. I can't even cancel it! I will have to contact my bank to stop payments.The phone line won't put me through to anyone and sends me to online forums that have links that don't work.I do hope Microsoft's huge profits afford for suitable customer service to be provided in this matter.Can someone please assist?Angela Maher

:)

 

Remove account

I suggest you backup your personalized files first before removing the account.
To delete an account, follow these steps:

1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
2. Type the following command and press Enter. Replace test with the name of your sister's account. Code:

 

Youtube disabled my account, help please

the page where is said account disabled , it also showed a link saying next step is to contact us,
i ran that link and reported the problem, still no reply

 

Strange Windows 10 User Account issue.

Unfortunately I had done those steps numerous reboots, it just, reappears for no good reason. The base account isn't even a Microsoft account, it's a local account.

I haven't quite tried the built in administrator account on W10, but so far in my experience on my own computer, the built in account seemed to have absolutely no more control than I did on my own.

It's just strange, I go in, it warns me twice about deleting the account, then it's gone. Reboot, and it's back?

EDIT: Just to specify, both command line and Netplwiz both say only HIS account exists on the computer, it doesn't list this rogue account. This is what I meant in my first post about the fact that even Windows doesn't seem to believe it exists, HALF the time. *Frown