Windows 10: My Microsoft Keyboard 3050 and Mouse 5000 Suddenly the scroll stopped working up/down.

Discus and support My Microsoft Keyboard 3050 and Mouse 5000 Suddenly the scroll stopped working up/down. in Windows 10 Gaming to solve the problem; My Microsoft Keyboard 3050 and Mouse 5000 was bought over 12 months ago so no warranty. Suddenly the scroll stopped working up/down.It works as a click... Discussion in 'Windows 10 Gaming' started by JDLynton, Jul 2, 2024 at 7:22 AM.

  1. JDLYNTON
    JDLynton Win User

    My Microsoft Keyboard 3050 and Mouse 5000 Suddenly the scroll stopped working up/down.


    My Microsoft Keyboard 3050 and Mouse 5000 was bought over 12 months ago so no warranty. Suddenly the scroll stopped working up/down.It works as a click and side to side.Drivers have been checked, stipped and reloaded. Mouse has been tested on another computer and still the same problem.Settings have been checked to show how many lines to scroll is switched on.Bought new mouse 5000 but cannot get it to work with the old receiver, and cant get the keyboard to work with the new receiver.Seems mad to throw in the bin or spend £100 on a new complete set when the repalcement mouse cost just £3

    :)
     
    JDLynton, Jul 2, 2024 at 7:22 AM
    #1
  2. SUDHAKAR0201
    sudhakar0201 Win User
    sudhakar0201, Jul 2, 2024 at 7:30 AM
    #2
  3. MARKR005
    MarkR005 Win User
    microsoft wireless keyboard and mouse 5000

    Yesterday I updated to the newest windows 10. Now my Microsoft wireless keyboard and mouse 5000 don't work in windows at all. I checked and they do work in my Bios. I can move around the Bios and change things. I was total unable to boot into windows
    because neither worked at all. I had to go and get wired mouse and keyboard just to get into windows. Tried to reinstall drivers and it stopped and said error.

    Any suggestions
     
    MarkR005, Jul 2, 2024 at 7:30 AM
    #3
  4. KRISHNA PRIYA V
    Krishna Priya V Win User

    My Microsoft Keyboard 3050 and Mouse 5000 Suddenly the scroll stopped working up/down.

    Microsoft Wireless Keyboard and Mouse 5000

    Hi,



    We need few details to assist you better,

    1. What is the make and model of the computer?

    2. Did you try to check if the issue persist while using other keyboard?

    This issue may cause due to
    most common with USB peripherals. Let us try simple troubleshooting steps and check if it helps to resolve the issue.

    Run the Hardware and Devices troubleshooter
    and check.

    Follow the steps to run the troubleshooter:


    • Type "Troubleshooting"
      in the Search box from the desktop and click "Troubleshooting".

    • Click on "View all" from the left pane and select "Hardware and Devices".

    • Click on “Advanced” and then click on “Run as Administrator”.

    • Click “Next” and follow the on-screen instructions to complete the troubleshooting process.

    If the issue persists, download and install the latest Mouse and Keyboard driver and check if it helps.

    Which devices are supported by Microsoft Mouse and Keyboard Center? - Microsoft Support


    Hope this information helps. Let us know whether the keyboard is working fine by trying above steps.

    Thank you
     
    Krishna Priya V, Jul 2, 2024 at 7:30 AM
    #4
Thema:

My Microsoft Keyboard 3050 and Mouse 5000 Suddenly the scroll stopped working up/down.

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