Windows 10: How to fix ASUS pc from staying powered on while monitor is off and many errors/warnings?

My ASUS rog huracan g21 pc makes my monitor turn off while still staying powered on and then sometimes it restarts on it's own but most of the times i have to manually hold the power button to turn it on and off it mostly happens while playing video games but sometimes even in BIOS or immediately after logging into windows . In the event viewer there are repetetive Kernel power 41 crit-errors, LSALsaSrv 6155 warnings, DistributedCOM 10016 warnings and Service Control Manager 7000 and 7009 errors and rarely Kernel-PnP 219 warning saying that it failed to load drivers for WinHelloFaceSoftware

:)

 

Power light stays on after shutddown

Hi Godfrey,

Welcome and thank you for bringing up your query on Microsoft Community.

We regret the inconvenience caused to you.

• 
  What is the make model of the Laptop?
  

Initially, I suggest you to run the power troubleshooter
and check if it helps.

Power troubleshooter will automatically fix some common issues with Power Plans. It checks things like your computer's timeout settings, which determine how long the computer waits before turning off the monitor display or entering sleep mode.

Follow the below steps:

• 
  Type troubleshooting in the search box of task bar.
  
• 
  Select Troubleshooting and click on
  System and Security.
  
• 
  Click on Power and follow the onscreen instructions.
  

Let us know the status, we are glad to assist you further.

 

Computer will randomly crash without a BSOD or Error and stays powered

Did that stuff with DDU step by step and had another crash just now while playing a game.

Saw a return of previous errors in the Event Manager.

• 1 instance of Critical: "Kernel-Power"
  
• 2 instances of Error: "Application Error", "Faulting application name: dwm.exe"
  
• 1 instance of Error: "EventLog"
  
• 1 instance of Warning: "Dwminit", "The Desktop Window Manager process has exited. (Process exit code: 0xe0464645, Restart count: 1, Primary display device ID: NVIDIA GeForce RTX 3080)"
  

 

My PC was shutdown suddenly by power cut off so now it had some errors

Hi,

I understand your concern and will assist you to resolve the issue.

• 
  Have you updated all the Windows and optional updates?
  
• 
  Have you updated all the Drivers?
  
• 
  What is that exact error message?
  

I suggest you to follow the steps below and check if it helps.

Step 1: Run the
Power troubleshooter.

Windows 10 has a built-in troubleshooter to check and fix issues with power. I would suggest you to run this troubleshooter to check if the issue is with your Power.

Refer these steps:

• 
  Press Windows key +X, select
  Control panel.
  
• 
  Change the view by option
  on the top right to Large icons.
  
• 
  Click on troubleshooting
  and click on the view all option on the left panel.
  
• 
  Run the Power
  troubleshooter.
  

Step 2: Change the “Power plans” settings.

A power plan is a collection of hardware and system settings (like display, sleep, etc.) that manages how your PC uses power. The power plans you can use depend on the kind of PC you have.

Windows help & learning

Keep us posted on this issue so that we can assist you better.