Windows 10: Minecraft Dungeons Crashing My PC When I Press Start

My PC can run Forza Horizon 5, GTA V, Roblox, Modded Minecraft, and SEVERAL OTHERS WITHOUT ISSUE. But since I have attempted to start playing MC Dungeons, I press enter to start the game and my PC COMPLETELY Restarts. I've looked at the logs and it says its a game problem, I've uninstalled and reinstalled but the issue continued. My PC specs are an Intel Core I7 paired with an Nvidia Geforce GTX 1080 and 32 GB of Ram. my specs aren't or SHOULDN'T be an issue.

:)

 

Minecraft dungeons

Hi,



Thank you for writing to Microsoft Community Forums.



We understand the concern as you are unable to login to Minecraft Dungeons on your PC.
In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Windows 10 Version and Build installed? (Type winver
  in Windows search/Run command)
• Are you signing in with the same Microsoft Account, you used at the time of purchase?
• What is the complete error message are you receiving while login?

Meanwhile, we would suggest you to perform these steps and check if the issue persists.



Step 1: Reset the app.

1. Press Windows + I key to open Windows
   Settings.
   
2. Click on Apps and select
   Apps & feature from the left pane.
   
3. Scroll and look for the Minecraft app.
   
4. Select the app and click on Advanced option.
   
5. Click on Reset and once you see a tick mark, then relaunch and check.

Step 2: Fix problems with apps from Microsoft Store

We would suggest you to refer the steps as mentioned in this article:
Fix problems with apps from Microsoft Store



Regards,



Aditya Roy

Microsoft Community – Moderator

 

Minecraft Dungeons now available on Windows, console and more

Read more:

• Minecraft Dungeons Available Now - Xbox Wire
• Minecraft Dungeons now available on Windows, console and more | Windows Experience Blog
• Buy Minecraft Dungeons for Windows | Minecraft Dungeons
• Minecraft Dungeons Hero Edition - Windows 10 | Microsoft Store

 

How to move your Minecraft Dungeons Character from PC to PC

Want to move your Minecraft Dungeons character(s) to another PC. This is how! (Only for PC).

Step One: Create a shortcut to your Minecraft Character(s). This is where it gets saved:

C:\Users\(your account)\Saved Games\Mojang Studios\Dungeons\(long number folder)\Characters

Step Two: Go into this folder. Your character is a dat file. Yes, the lengthy alpha numeric is your character data. Pay attention to the date/time stamp. That is when you last played that character if you have multiple characters. Save that file and
back it up somewhere. (Optional: You can change the name to the dat file to something easier to remember like an actual Character name. For example, Mando, Slash, or Fluffy Cat. Try it, but make sure you make a back up of the original file.)

Step Three: You can now go to any other PC and paste that character to the folder in Step One assuming you have that game on the other PC even if it belongs to someone else's account.

Step Four (optional): This game can sometimes glitch by opening two Minecraft Dungeon games at the same time. (More like human error. Sometimes you try to open the game and it's taking a while, then you click on the game again). Always make sure only
one game is open when playing. You don't want to be leveling up thinking your character is saved then closing out the game. You then notice another MC Dungeon was open and when you press any button, your character did not save where you thought you left
off. Then that character overwrites what you just did. My suggestion is to ALWAYS back up your character dat file in case your PC crashes.

You are welcome! Enjoy.